PLAYER DISPUTES

1. About Player Disputes

This Privacy Policy explains how Novatrix SRL collects, uses, stores and shares personal information when you visit or interact with TrySpinFever.com.

It applies to the main website and its regional folders for Australia, Canada and Germany.

This Privacy Policy does not govern the creation or administration of a player account on SpinFever.com. SpinFever.com has separate privacy information that applies to casino accounts, deposits, withdrawals, identity verification and gameplay.

2. Data Controller

The controller responsible for TrySpinFever.com is:

Novatrix SRL
Company registration number: 3-102-893958

Registered address:

Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.

Privacy enquiries and requests can be sent to:

contact@tryspinfever.com

3. European Union Representative

TrySpinFever.com intentionally provides German-market content and uses analytics and marketing technologies.

Where Article 27 of the General Data Protection Regulation requires Novatrix SRL to appoint a representative in the European Union, the representative’s details must be inserted here before publication of the German-facing service:

EU representative: [INSERT APPOINTED REPRESENTATIVE]
Address: [INSERT ADDRESS]
Email: [INSERT EMAIL]

This field should not be removed unless qualified legal advice confirms that the Article 27 exemption applies. The GDPR may apply to organisations outside the EU where they offer services to people in the EU or monitor their behaviour.

4. Information We Collect

Information You Submit

When you use the contact form, we collect:

• first name;
• last name;
• email address;
• subject;
• message;
• any other information you voluntarily include.

Contact-form submissions are processed through Webflow and delivered to our Google-managed email account at contact@tryspinfever.com.

We do not offer newsletters, user comments or public reviews through TrySpinFever.com.

Technical and Device Information

When you visit the website, we or our service providers may process:

• IP address;
• browser type and version;
• device type;
• operating system;
• language;
• approximate location derived from the IP address;
• referring page;
• pages visited;
• date and time of access;
• session duration;
• error, security and diagnostic information.

Analytics and Website-Interaction Data

With the required consent, we may process information about how visitors use TrySpinFever.com, including:

• pages viewed;
• links selected;
• scrolling and navigation behaviour;
• approximate session length;
• technical performance;
• traffic source;
• general interaction patterns;
• heatmap and session-replay information.

We use Google Analytics 4, Microsoft Clarity and Hotjar for these purposes.

Form-field content should be masked or suppressed from behavioural recordings where supported. Users should nevertheless avoid entering sensitive information into website forms.

Marketing and Retargeting Data

With marketing consent, Adform may collect or process information such as:

• page visits;
• campaign interactions;
• advertising identifiers;
• browser or device information;
• click events;
• conversion events;
• audience membership;
• approximate location;
• engagement with advertising.

This information may be used to build retargeting audiences and display SpinFever-related advertising to visitors after they leave TrySpinFever.com.

Adform states that consent is the default basis for cookie access and for processing related to personalised advertising and advertising profiles.

Affiliate and Campaign Attribution

When you follow a tracked link from TrySpinFever.com to SpinFever.com, the link may include:

• the ordinary destination URL;
• referrer information;
• UTM parameters;
• campaign ID;
• affiliate or referral ID;
• click ID.

TrySpinFever.com and SpinFever.com do not share website cookies directly.

SpinFever.com may report conversion information to TrySpinFever’s attribution systems, including whether a referred visitor:

• registered;
• made a deposit;
• claimed a promotion;
• completed another defined campaign action.

We use this information for campaign attribution, reporting, optimisation and marketing-performance measurement.

Embedded Media Data

TrySpinFever.com may embed YouTube videos.

Videos should be loaded only after the visitor provides external-media consent. We intend to use YouTube’s privacy-enhanced mode where technically available. Google explains that privacy-enhanced embeds reduce the use of video views for personalisation outside the embedded experience.

5. How We Obtain Information

We obtain personal information:

• directly from you through the contact form or email;
• automatically through the website and approved cookies;
• from analytics and advertising providers;
• from campaign and affiliate-tracking systems;
• from SpinFever.com when a referred visit results in a reported conversion;
• from security and infrastructure providers.

6. Purposes and Legal Bases

We process information submitted through the TrySpinFever.com contact form or sent to us by email so that we can respond to enquiries, provide requested information and manage communications. Depending on the nature of the message, this processing is based on the steps needed to respond to the user’s request and our legitimate interest in operating an effective contact and support channel.

Where a message concerns a complaint, privacy request, legal issue or dispute-related enquiry, we may process the relevant contact details, correspondence and supporting information to investigate the matter, comply with legal obligations and protect our legitimate interests. This can include keeping sufficient records to demonstrate how a complaint or privacy request was handled.

We process IP addresses, server logs, device information and other essential technical data to host, deliver, maintain and secure TrySpinFever.com. This processing is based on our legitimate interests in protecting the website against fraud, abuse, unauthorised access, technical failure and other security risks.

With the visitor’s consent, we use analytics information to measure website traffic, understand how visitors arrive at the website, evaluate page performance and identify technical or usability issues. Google Analytics 4 may be used for general audience measurement, while Microsoft Clarity and Hotjar may be used to understand navigation, scrolling, clicks and other interaction patterns through heatmaps and session recordings.

Campaign IDs, affiliate identifiers, click IDs, referring-page information and reported conversion events may be processed to measure how TrySpinFever campaigns perform and to attribute registrations, deposits, bonus claims or other defined actions to the relevant campaign. Where this processing relies on non-essential cookies or similar technologies, it is carried out with the visitor’s consent. We may also rely on our legitimate interest in measuring the commercial performance of campaigns where permitted by applicable law and where the processing does not override the visitor’s rights.

Adform is used for advertising measurement, audience creation and retargeting. With marketing consent, information about visits and interactions with TrySpinFever.com may be used to place a browser or device into an advertising audience and display SpinFever-related advertising on other participating websites or services.

Embedded YouTube videos are loaded only after the visitor provides the relevant external-media consent. Once a video is loaded or played, Google may process device, browser and video-interaction information in accordance with its own privacy terms.

We may also process relevant information where necessary to comply with a legal or regulatory obligation, respond to a lawful request from an authority, prevent unlawful activity or establish, exercise or defend a legal claim.

Where consent is the legal basis for processing, the visitor may withdraw that consent at any time through the website’s Cookie Settings or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

For German and other EEA visitors, non-essential analytics, behavioural tracking, external media and retargeting should not be activated until consent has been provided. GDPR transparency and lawful-basis requirements are set out in the GDPR, while German digital-services rules separately govern access to or storage of information on a user’s device.

7. Profiling and Retargeting

Adform may use information about visits to TrySpinFever.com to place a browser or device into an advertising audience.

This allows SpinFever-related advertisements to be shown on other participating websites or advertising services.

This is a form of marketing profiling. It is not used by TrySpinFever.com to make decisions that produce legal or similarly significant effects concerning an individual.

Visitors can reject or withdraw marketing consent through the Cookie Settings control.

8. Sharing of Personal Information

We may disclose or make information available to:

Webflow

Webflow hosts TrySpinFever.com and processes website-form submissions. Webflow provides contractual data-processing terms, including provisions relating to subprocessors and international data transfers.

Google

Google services may be used for:

• Google Tag Manager;
• Google Analytics 4;
• Gmail or Google Workspace;
• YouTube video embeds.

Google Tag Manager helps us deploy and control other website tags. The purposes of the individual tags are explained separately in this policy and the Cookie Policy.

Microsoft

Microsoft Clarity helps us understand general website interaction through recordings, heatmaps and behavioural analytics.

Microsoft requires website owners to pass appropriate consent signals to Clarity so that the service can operate according to the visitor’s selection.

Hotjar

Hotjar may provide heatmaps, session recordings and website-interaction analytics after the appropriate consent has been provided.

Adform

Adform provides campaign measurement, advertising technology, audience creation and retargeting.

Cloudflare

Cloudflare may process IP addresses and technical information to provide website security, traffic management and content-delivery services.

Campaign-Tracking Provider

We may use the following separate provider for affiliate or campaign attribution:

[INSERT NAME OF AFFILIATE/CAMPAIGN-TRACKING PROVIDER]

Its role may include recording click IDs, campaign IDs and reported conversion events.

SpinFever.com

Campaign and conversion information may be exchanged with SpinFever.com for attribution and reporting.

This does not give TrySpinFever.com access to complete casino-account records, identity documents, payment details, game histories or withdrawal information.

Professional and Legal Recipients

Information may also be disclosed where reasonably necessary to:

• legal advisers;
• accountants and auditors;
• regulators;
• courts;
• law-enforcement authorities;
• security investigators;
• parties involved in a corporate transaction.

9. International Transfers

Novatrix SRL is established in Costa Rica, while our technology providers may process information in the United States, the European Economic Area, the United Kingdom and other locations used by their infrastructure or subprocessors.

Where European personal data is transferred outside the EEA, we will rely on an applicable transfer mechanism, such as:

• an adequacy decision;
• Standard Contractual Clauses;
• another lawful transfer mechanism;
• an applicable legal derogation.

We will also review contractual and technical safeguards where required.

Because cloud and advertising providers may use changing global subprocessor networks, it may not always be practicable to list every processing country in this policy. Current location and subprocessor information should be reviewed through the relevant provider documentation. Australian privacy guidance similarly recognises that a privacy policy should describe likely overseas disclosures and specify countries where practicable.

10. Data Retention

We retain personal information only for as long as it remains reasonably necessary for the purpose for which it was collected, including any legal, regulatory, security, accounting or dispute-resolution requirements.

Ordinary contact enquiries submitted through the website or sent by email may be retained for up to 24 months after the last meaningful communication. This gives us enough time to respond to follow-up questions, understand previous correspondence and manage recurring enquiries without keeping the information indefinitely.

Correspondence relating to complaints, player-dispute guidance or privacy-rights requests may be retained for up to three years after the matter has been closed or completed. This allows us to demonstrate how the matter was handled and to respond to related legal or regulatory questions.

General server, security and technical logs may be retained for up to 90 days. Where information is connected to suspected fraud, malicious activity, a security incident or another investigation, it may be kept for longer until the investigation, any resulting claim and the relevant security response have been completed.

User-level and event-level information collected through Google Analytics 4 may be retained for up to 14 months. Microsoft Clarity session recordings may be retained for approximately 30 days, while aggregated click and heatmap information may be retained for up to 13 months. Information collected through Hotjar, including session recordings and heatmaps, may be retained for up to 365 days, depending on the active plan and configuration.

Campaign click IDs, affiliate attribution records and conversion events may be retained for up to 24 months for campaign reporting, performance analysis and attribution. A visitor may remain within an Adform retargeting audience for up to 180 days, or for a shorter period selected for the relevant advertising campaign.

Records showing when a visitor accepted, rejected or changed cookie preferences may be retained for up to three years after the most recent consent choice. The cookie preference stored in the visitor’s browser may expire sooner, normally after six to twelve months, at which point the website may ask the visitor to confirm their selection again.

Where information is required to comply with law, respond to a regulator, resolve a dispute or establish, exercise or defend a legal claim, it may be retained beyond the periods described above. Information may also be deleted earlier where it is no longer necessary, where consent is withdrawn and no other legal basis applies, or where a valid deletion request must be honoured.

11. Cookies and Similar Technologies

TrySpinFever.com uses cookies, pixels, tags, local storage and similar technologies.

Non-essential technologies are controlled through our consent interface. Visitors should be able to:

• accept all optional categories;
• reject all optional categories;
• choose individual categories;
• change or withdraw consent later.

Further information is available in our Cookie Policy.

12. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• withdraw consent;
• request data portability;
• receive information about how personal information is used;
• complain to a relevant privacy regulator.

These rights are not absolute and may be subject to legal exceptions.

GDPR rights and transparency requirements are contained in Regulation (EU) 2016/679. Canadian PIPEDA guidance requires organisations to explain the collection, use and disclosure of personal information clearly, while Australia’s privacy framework includes principles concerning transparency, access, correction, security and cross-border disclosure.

13. Exercising Your Rights

Requests can be sent to:

contact@tryspinfever.com

Please provide enough information for us to identify the relevant records and understand your request.

We may ask for proportionate identity verification before releasing, correcting or deleting personal information. We will not request your casino password or full payment credentials.

14. Complaints

You can first contact us at contact@tryspinfever.com.

Depending on your location, you may also have the right to complain to:

• the competent data-protection authority in Germany or another EEA jurisdiction;
• the Office of the Privacy Commissioner of Canada;
• the Office of the Australian Information Commissioner;
• another regulator with jurisdiction over the matter.

15. Security

We use reasonable organisational and technical safeguards intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These may include:

• access restrictions;
• secure hosting and content delivery;
• traffic and threat monitoring;
• encrypted transmission;
• processor agreements;
• retention and deletion controls;
• masking of website-form fields in behavioural tools where supported.

No internet service can guarantee complete security.

16. Information About Minors

TrySpinFever.com is intended only for people aged 18 or older.

We do not knowingly seek to collect personal information from anyone under 18. If we discover that a person under 18 has submitted information, we may delete it and restrict further interaction.

17. Third-Party Websites

This Privacy Policy applies only to TrySpinFever.com.

SpinFever.com, YouTube, game providers, payment providers and other linked services have their own privacy policies. You should review those policies before submitting personal information or creating an account.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our technology, providers, business practices, website structure or legal obligations.

The current version will be published on this page with an updated revision date.

19. Contact

Novatrix SRL
Company registration number: 3-102-893958

Registered address:

Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.

Privacy email: contact@tryspinfever.com

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You can contact TrySpinFever.com when your complaint concerns content or functionality appearing on this promotional website. This may include:

• inaccurate or outdated information in an article;
• a bonus description that does not match the current offer;
• an incorrect game, provider or payment-method description;
• a broken or misleading link;
• regional information that appears inaccurate;
• affiliate, campaign or tracking concerns;
• copyright or intellectual-property complaints;
• privacy or data-protection concerns relating specifically to TrySpinFever.com;
• technical problems affecting this website.

When contacting us, please include the address of the relevant page, a description of the issue and any supporting information that helps us review it.

Where information has become outdated or incorrect, we may amend, clarify or remove the relevant content after reviewing the complaint.

Operator Account Disputes

Complaints concerning a SpinFever.com player account must initially be submitted directly to the SpinFever Casino Support Team through their relevant channels.

Examples include:

• deposits that have not been credited;
• delayed, rejected or cancelled withdrawals;
• account verification or KYC requests;
• restricted, suspended or closed accounts;
• bonus eligibility or wagering disputes;
• free spins or promotional funds that were not credited;
• disputed game rounds or results;
• payment reversals or refunds;
• responsible gambling controls;
• suspected unauthorised access to an account.

TrySpinFever.com does not provide access to casino account balances, payment records, identity documents, game logs or withdrawal-processing systems. We therefore cannot approve payments, modify an account, reverse a game result or make a binding decision about a SpinFever.com player dispute.

SpinFever’s current terms state that complaints are first handled by its Support Team and may be escalated internally when they cannot be resolved immediately.

How to Submit an Operator Complaint

Players should contact SpinFever.com through its official Support page or live-chat facility while logged into the relevant casino account where possible.

A complaint should clearly include:

• the account holder’s full name;
• the email address registered to the account;
• the relevant transaction, withdrawal or game reference;
• the date and approximate time of the issue;
• the amount and currency involved;
• the name of the bonus, game or payment method;
• a clear explanation of the outcome being requested;
• relevant screenshots or correspondence.

Only send identity or payment documents through a secure channel specifically requested by SpinFever support. Do not publish or send passwords, complete card numbers, cryptocurrency recovery phrases or other credentials through TrySpinFever.com.

SpinFever’s terms state that formal account complaints must be submitted by the actual account holder rather than assigned to an unrelated third party.

TrySpinFever’s Role

Because TrySpinFever.com and SpinFever.com are connected through the same operator, we may help identify the correct support route or flag an apparent content discrepancy for internal review.

However, submitting a complaint through TrySpinFever.com does not replace the formal complaint process on SpinFever.com.

TrySpinFever.com does not act as:

• an independent mediator;
• an alternative dispute-resolution body;
• a gambling regulator;
• a legal representative for the player;
• a substitute for SpinFever Casino support.

We will not publish personal account information or attempt to resolve a financial dispute through an article, review or public comment.

Disputes About Bonus Information

TrySpinFever.com may summarise SpinFever bonuses, free spins, crypto offers, promo codes, VIP promotions and other campaigns.

Bonus values and conditions can change. The official bonus terms displayed on SpinFever.com apply over any shortened description, graphic, table or promotional summary appearing on TrySpinFever.com.

When reporting a bonus discrepancy, please provide:

• the TrySpinFever.com page where the offer was displayed;
• the date on which you viewed it;
• the promotion selected;
• the date and amount of the qualifying deposit;
• the difference between the displayed summary and the terms applied.

We can review whether the TrySpinFever content needs correction. Decisions concerning bonus crediting, wagering, eligibility or withdrawals must still be made through the SpinFever Casino complaint process.

Disputed Game Results

TrySpinFever.com cannot examine or alter casino game records.

Where a dispute concerns an interrupted round, missing payout, incorrect settlement or other gameplay issue, the player should record the game name, provider, round identifier, stake, time and displayed result before contacting SpinFever support.

SpinFever’s terms state that its server records are used to determine disputes concerning gameplay and results.

Complaints About External Reviewers

TrySpinFever.com may refer to videos, ratings, reviews or articles published by independent platforms and casino reviewers.

Those third parties are responsible for their own statements and rating methodologies. A complaint concerning wording, a rating or an allegation published on an external website should normally be submitted directly to that publisher.

TrySpinFever.com can review whether it has represented the external review accurately, but it cannot edit or remove content controlled by another website.

Response and Review

We aim to review complaints concerning TrySpinFever.com fairly and within a reasonable period.

The time needed may depend on:

• the complexity of the complaint;
• whether supporting evidence has been provided;
• whether the issue concerns an external party;
• whether information must be checked with SpinFever.com;
• whether legal, privacy or technical review is required.

Submitting a complaint does not guarantee that the requested correction, removal or other outcome will be granted.

Contact Us

For complaints concerning the content, links, tracking or operation of TrySpinFever.com, please use our Contact Us page and select the most relevant subject.

For deposits, withdrawals, verification, bonuses, gameplay or another casino-account matter, contact SpinFever.com Support directly.

For unresolved casino disputes, complete the SpinFever internal complaint process before approaching the alternative dispute-resolution service identified in the casino’s current Terms and Conditions.

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